It's Never Been Better: How Avis Budget Group Revamped its Vehicle-Return Process and Saved a Carload of Cash

 

Overview

Using a rapid-improvement approach, Avis Budget Group (ABG) streamlined and standardized its vehicle-return process at O'Hare International Airport, then replicated this process across 200 major ABG locations in four countries around the world. The replication effort returned Avis 50 times the amount of savings it achieved from the original project.