TRIZ on Triage



The triage system for a major hospital network in Boston had determined triage problems and inefficiencies were compromising the quality of patient care, as well as the hospital’s fiscal targets. By automating patient check-in, and by using the TRIZ contradiction matrix, the hospital arrived at a staffing solution that took a major step toward patient satisfaction. The formerly serial activities of administrative and medical triage were now simultaneous, and patient wait times dropped. In addition, diagnostic reliability rose.