Identify X's


This module introduces the Fishbone Diagram, its purpose, and its application. It also explains how to construct a Fishbone Diagram. In addition the module describes how to build and analyze a cause and effect matrix, or “C&E Matrix.” The C&E matrix links the critical-to-quality aspects of a process to the previously identified causes and effects. It is a very useful tool for prioritizing the factors that have the highest impact on customer satisfaction, and choosing the correct factors that require further measurement.

Course: Lean Six Sigma Green Belt
Phase: Analyze