Managing Change


Any time a process is changed, the people involved in that process must also change; the way they do their work, the way they see the process, the way they approach the product or service all must change. Change is never easy and to ignore the human side of change is to ensure the improvements will fail. This module introduces several key change tools to help the learner better understand and managing the change that the employees will be going through. Topics and tools covered include the Classic Change Curve, the Failure Modes and Effects Analysis (FMEA), the Stakeholder Analysis Toolset and the Stakeholder Action Plan.

Course: Lean for Manufacturing