What are customers really willing to pay for? This is a key to understanding what is Value Added and Non-Value Add in any process. What are people doing that is wasting resources and adding time and cost to the product or service? This module helps the learner define where activities are adding value to the product or service and where non-value added work is taking place. One such tool which can be used is introduced in this module, the SIPOC-R.

Course: Lean for Manufacturing