Moodle Technical FAQs


Below is a list of hardware and software requirements and recommendations to successfully participate in BMGI's eLearning courses.

Component Minimum Specifications
Operating System:
  • Windows XP Service Pack 3 or later
  • Mac OS X (10.4.9)
  • SVGA monitor
  • Minimum resolution of 1024 x 768
Internet Speed:
  • Broadband or greater connection speed

Compatible Browsers

Most modern browsers will handle the BMGI eLearning pages without problem. Some individual modules may require special software or plugins.

OS Compatible Browsers
  • Google Chrome 11 or later
  • Firefox 4 or later
  • Safari 5 or later
  • Internet Explorer 8 or later
Mac OS X
  • Firefox 3.1.2 or later
  • Google Chrome 11 or later
  • Safari 5 or later

Recommended Settings

  1. Make sure that the browser is set to accept cookies (from both 1st party and 3rd party). See Web Browsers - Cookies FAQ for details (use the "managing cookies" links on the bottom of the page).
  2. Javascript must be enabled. See Enabling Javascript

Recommended Software

The following software should be installed for full functionality within the Moodle site: Sun Java Runtime Environment (JRE). JRE v.1.4.2.x or later is supported. See Windows - Installing Sun Java.

Additional Software

In some cases, BMGI has provided supplemental files that can be downloaded from an eCourse. These file types may include:

Adobe Acrobat Reader (Version: 4.0 or above)
Some eCourses provide supplemental files in PDF format. Adobe Acrobat Reader is required to view these files. You can download a free version here:

Minitab (Version: 14 or above)
Minitab is a statistical analysis software program used to perform specific data analyses. Some eCourses provide practice files, and Minitab is required to view these files. Minitab licenses can be purchased through BMGI or through Minitab.
A 30-day free trial version can be downloaded at the following address:

SigmaXL is a powerful but easy to use Excel Add-In, that will enable you to Measure, Analyze, Improve, and Control your service, transactional, and manufacturing processes. SigmaXL is compatible with Excel 2007 and can accommodate more than 1 million rows of data. Included are additional Six Sigma DMAIC templates, a DMAIC Menu option and a Control Chart Selection Tool to simplify the selection of SPC charts.

Microsoft Excel

Some eCourses provide templates in Excel format. Microsoft Excel is required to view these files. Most systems come equipped with a suite of Microsoft products. Check with your IT team or system administrator if you do not have Excel installed.

Browser Check

To perform a systems and browser check on your computer system, click here.

Many sites using this virtual learning platform, provide resources (such as .mov files) that require Quicktime Player. Currently for BMGI eLearning use, it is not necessary to have Apple's Quicktime Player installed.

What does each of the controls on the eCourse player mean?

Each of BMGI's eCourses is run in a Flash player. This player is extremely flexible and allows users to move through the course as they wish. Please see the table by clicking here for an explanation of the function of each control.

What is the purpose of the "Before you Begin" slide?

Every BMGI eCourse begins with a slide titled "Before you Begin."

For first-time users, this slide acts as a tutorial to help viewers get acquainted with how the course works. Each yellow square contains a description of each player button function.

The "Before you Begin" slide also acts as a course pre-loader. The green progress bar on the left side of the slide moves as slides are downloaded. Allowing the eCourse to pre-load completely will ensure there are few or no delays as you move through the course. You are not required to allow the course to pre-load, but users with slower internet connections are encouraged to do so.

Finally, in an LMS environment, the "Before you Begin" slide acts as a bookmark. If a user exits the course before completing it, when they return, they can use this slide to remember where they were. A "Resume Course" button takes them to the first slide after the last slide they completed.

Why doesn't my presentation module show completed in the Transcript?

  1. Make sure you followed the instructions in the Set up Instructions to add to your trusted sites.
  2. Make sure you are not using the Next Slide button during the presentation because you will not get credit for completing that slide. The Next Slide button is there to help you review a slide you’ve already seen but should not be used the first time through the presentation.
  3. Contact to have us manually complete the presentation so that you don’t have to take it again and to help troubleshoot if there are any other reasons the presentation did not complete.

You may also contact BMGI's Technical Support at