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Lean Six Sigma practitioners and project team members will get a thorough understanding of what it means to perform a capability analysis and the benefits that can be gained from quantifying the capability of a process. It covers several concepts such as short-term vs. long-term capability, various capability metrics, and a four step process for calculating capability for attribute and variable performance characteristics.

Proper data collection is critical to the correct analysis and reporting of key business metrics. The fundamental topics covered in this module include discrete vs. continuous data types, scales of measurement, specific data collection principles, converting attribute data to variable data, sample size considerations, sampling strategies and data gathering strategies.

A key skill that all Lean Six Sigma Leaders need to have is the ability to effectively manage meetings.  In this module the learner is introduced to the basics of meeting facilitation including proper planning, ground rules, desired outcomes, action items and dealing with dysfunctional behavior.